Frequently Asked Questions

What leasing options are available?

7-15 months

What are your application requirements?

We verify rental history, credit history, employment history and income, conduct criminal background screening on anyone age 18+.

How much is the security deposit?

Security Deposit are either $500 or $3,000. Ask us about our partnership with Rhino to offer Low-Cost Security Deposit Alternatives.

How much of the security deposit is refundable?

Standard deposit is fully refundable upon move out depending on charges. Rhino isn't refundable and it acts in lieu of the security deposit.

Is there an application fee?

Yes, application fees are $70 per person on anyone age 18+.

Are there Qualifications - income, credit history checks, criminal history, rental history, etc.?

Yes, we check rental history, employment as well as verifying that income is a minimum of three times the rental amount,  credit history, and conduct a criminal background check.

Can I apply online?

Yes

What fees/deposits are due upon applying? Moving in?

$70 application fee, $225 admin fee due upon applying. Security deposit and pro-rate rent are due at move-in.

Do I have to pay first & last month's rent?

No, prorated rent is due at move-in, however if you take possession after the 20th of any month, the next months rent is also due at move.

When is rent due?

Rent is due on the 1st late on the 6th with $100 late fee

How can I pay my rent? What forms of payment are acceptable?

Rent can be paid through the Resident Portal with e-check, debit, credit card or Money Gram locations.

Is there a late fee for overdue payments? Is there a grace period?

Grace period through the 5th and late on the 6th with a $100 late fee

Is renter's insurance required?

Yes, 100,000 property liability required.

Are utilities included?

All utilities are paid by the resident. $27 valet trash, $5 pest control are also charged.

What utilities are not included in the rent?

None.

What costs are not included in the rent?

Valet Trash $27, pest Control $5, Renter Insurance $13.40, Pet Rent and water, sewer and trash.

What is the average cost for utilities each month?

Utilities are based on usage and number of residents in each unit.

Are the apartments furnished? What is included?

No

Are there any bed restrictions for the apartments?

No waterbeds.

Do you have items I can rent?

No

Are corporate rentals available?

No

Under what circumstance can a landlord terminate your lease?

Non-payment and Violations of lease contract

What happens if I need to move out before my lease expires?

60 day notice and lease buy-out fee.

Are there any fees associated with moving in or moving out?

Move-in: $70 application fee, $225 admin fee Move-out: Lease buy-out fee equal to two months rent

Can the apartment be listed on AirBnB?

No.

What are the occupancy limits?

2 per bedroom

Can the aparment be sublet?

No.

How often is there a rent increase?

At end of lease term (Renewal Time)

What are hours of the leasing office?

830am-530pm Mon-Fri, Sat 10am-5pm, Closed Sunday

What are the hours of the clubhouse?

Reservation only

What are the hours for the fitness center?

Reservation only 8am-4pm

What are the hours for the pool?

9am to 5pm

What are the hours for the business center?

Office hours only

Do you offer valet trash service?

Yes

What internet service options are available?

Spectrum

Do you have cable?

Units are prewired for cable services, should you choose to elect service through a local provider.

Do you have package lockers/how do I get my packages?

No, we do not currently offer a Package Locker system at this time.

Is storage included?

No.

What are pool hours and seasonal availability?

Pool open all year 9am to 5pm

Do you offer recycling?

No

Do you have free internet/WiFi? (Where is it available.)

At Office, Gym, Pool and Clubhouse

What property amenities are included?

Pool, Playground

Can I reserve your community room?

No, we don't rent the Office/Clubhouse space at this time.

I have a noise complaint. Who do I contact?

Nosie complaints should be directed to the Leasing Office or the local Police Department.

What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?

We do not offer designated smoking areas, at this time.

I need emergency maintenance. Who do I call?

Leasing office after hours leasing center will call maintenance

I have a non-emergency maintenance issue. Who do I contact?

Please call the Office during normal business hours or submit a work order through the Resident Portal.

Do you allow pets? What is the pet policy?

Yes, we are a pet friendly community, however restrictions include no Aggressive Breeds.

What is the parking situation?

First come, first served.

Is there a fee or permit required for parking?

No

Is parking assigned?

No

What do I do if someone parks in my parking spot?

No assigned parking

What is the policy for guest parking?

Open Parking, however we ask that guests be considerate of residents.

Are there building quiet hours?

We adhere to local ordinances as outlined in the lease contract.

What decorations or changes to the apartment are prohibited?

Use of oil based paint, permanent changes to structure.

Are there fees for using the communal spaces?

No, we do not have communal spaces for lease.

Can residents put personal grills on their balconies?

Fire Code requires grills to a minimum of 15 feet from the buildings.

Are there restrictions for what can be put on balconies or patios?

Yes, Patios must be kept neat. Only items intended for outside use are permitted.

What is the procedure for moving out?

Residents must give a 60 day notice of intent to vacate, provide a forwarding address, and turn in keys on scheduled date.

Is there public transportation nearby?

Yes, on Columbia Ave

Are you near any transportation routes? Which ones?

Yes, Bus

What school district serves the community?

Osceola County School District

What kinds of washers and dryers do in-apartment hookups accommodate?

Full Size

Do apartments have dishwashers?

Yes

What brand are the kitchen appliances?

Kenmore and Amana

Does the apartment come with a microwave?

Some

Are stoves gas or electric?

Electric

Do kitchen sinks have a garbage disposal?

Yes

Is there a bathtub or just a shower? Are they together or separate?

Our apartment homes offer a tub/shower combination.

Do apartments have USB outlets?

No

How old are the appliances?

Age of the appliance varies by unit.

Do we offer discounts for First Responders/Military Personnel?

Yes, ask us about our Home Town Hero's Program.

Do you accept Section 8 Vouchers?

We are happy to rent to anyone that meets our criteria.