Frequently Asked Questions

What leasing options are available?

7-15 months

What are your application requirements?

3X gross amount of rent. No outstanding evictions or bankruptcy. We do a credit and background check.

How much is the security deposit?

Standard $500 approved with conditions $3,000 or Rhino alternative.

How much of the security deposit is refundable?

Standard deposit is fully refundable upon move out depending on charges. Rhino isn't refundable and it acts in lieu of the security deposit.

Is there an application fee?

Yes, $50 per person

Are there Qualifications - income, credit history checks, criminal history, rental history, etc.?

Yes, income, credit, background and rental history.

Can I apply online?

Yes

What fees/deposits are due upon applying? Moving in?

$50 application fee, $175 admin fee due upon applying. Security deposit and pro-rate rent are due at move in.

Do I have to pay first & last month's rent?

No, just first month's rent depending on move in it could be pro-rated.

When is rent due?

Rent is due on the 1st late on the 6th with $100 late fee

How can I pay my rent? What forms of payment are acceptable?

You can pay online, e-check, card or money gram.

Is there a late fee for overdue payments? Is there a grace period?

Grace period through the 5th and late on the 6th with a $100 late fee

Is renter's insurance required? (Add details, how much, what kind.)

Yes, 100,000 property liability required.

Are utilities included? (Which ones specifically.)

All utilities are paid by the resident. $27 valet trash, $5 pest control are also charged.

What utilities are not included in the rent?

None.

What costs are not included in the rent?

Valet Trash $27, pest Control $5, Renter Insurance $13.40, Washer and dryer rentals $45, Pet Rent and water, sewer and trash.

What is the average cost for utilities each month?

Depends on floorplan can range from $175-$250

Are the apartments furnished? What is included?

No

Are there any bed restrictions for the apartments?

No waterbeds.

Do you have items I can rent?

Yes, clubhouse

Are corporate rentals available?

No

Under what circumstance can a landlord terminate your lease?

Non-payment and Violations of lease contract

What happens if I need to move out before my lease expires?

60 day notice and lease buy-out fee.

Are there any fees associated with moving in or moving out?

Move-in: $50 application fee, $175 admin fee Move-out: Lease buy-out fee equal to two months rent

Can the apartment be listed on AirBnB?

No.

What are the occupancy limits?

1 bed- 2 person, 2 bedroom-4person and 3-bedroom-6 person

Can the aparment be sublet?

No.

How often is there a rent increase?

At end of lease term (Renewal Time)

What are hours of the leasing office?

830am-530pm Mon-Fri, Sat 10am-5pm, Closed Sunday

What are the hours of the clubhouse?

Reservation only

What are the hours for the fitness center?

Reservation only 8am-4pm

What are the hours for the pool?

9am to 5pm

What are the hours for the business center?

Office hours only

Do you offer recycling?

No

Do you have free internet/WiFi? (Where is it available.)

At Office, Gym, Pool and Clubhouse

Do you offer valet trash service?

Yes

What internet service options are available?

Spectrum

Do you have cable?

No, but we are cable ready

Do you have package lockers/how do I get my packages?

No package lockers. Office will except packages

Is storage included?

No.

What are pool hours and seasonal availability?

Pool open all year 9am to 5pm

I have a noise complaint. Who do I contact?

Leasing Office or Courtesy Officer

What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?

Yes, you can smoke in you apartment or on patio

I need emergency maintenance. Who do I call?

Leasing office after hours leasing center will call maintenance

I have a non-emergency maintenance issue. Who do I contact?

Leasing Office

Do you allow pets? What is the pet policy?

2 Pets per home. Breed Restriction Applies.

What is the parking situation?

1 spot per licensed driver on the lease, up to 2.

Is there a fee or permit required for parking?

No

Is parking assigned?

No

What do I do if someone parks in my parking spot?

No assigned parking

What is the policy for guest parking?

Overflow lot

Are there building quiet hours?

10:00pm-8:00am

What decorations or changes to the apartment are prohibited?

Contact leasing office for details

Are there fees for using the communal spaces?

No

Can residents put personal grills on their balconies?

No grills allowed

Are there restrictions for what can be put on balconies or patios?

It in lease contract

What is the procedure for moving out?

60 Day written notice required

Is there public transportation nearby?

Yes, on Columbia Ave

Are you near any transportation routes? Which ones?

Yes, Bus

What school district serves the community?

Osceola County School District

What kinds of washers and dryers do in-apartment hookups accommodate?

Full Size

Do apartments have dishwashers?

Yes

What brand are the kitchen appliances?

Kenmore and Amana

Does the apartment come with a microwave?

Some

Are stoves gas or electric?

Electric

Do kitchen sinks have a garbage disposal?

Yes

Is there a bathtub or just a shower? Are they together or separate?

Both and Separate

Do apartments have USB outlets?

No

How old are the appliances?

3 years and younger